Augusta Animal Emergency

Around 1:30 PM on 3-31-18, my cat vomited and I discovered that she had eaten leaves from an Easter Lily. I had no idea how many hours had passed since she ate the Easter Lily leaves. I rushed over to Augusta Animal Emergency because I knew that it could potentially be lethal and that the quicker she got treatment the better the chance for survival. It took me about 40 minutes to drive there. I assumed that she would get treated right away, to keep as much as the poison as possible from entering her system. When I got there I explained that she had ingested Easter Lily, that she had vomited, and that she had eaten quite a bit of the leaves, and I didn't know how much time had gone by since she ingested it. I was required to pay an initial $105.00 and then was instructed to take my cat to an exam room. After a while, a Veterinary Assistant came in and I explained the situation to her. I then waited, and waited, and waited. Finally a veterinarian came in and I explained the situation again. She left and came back with an estimate for treatment of over $2,000.00. After explaining to her that I could not pay that amount of money and that I did not want blood work done, and that I just wanted to get my cat treated, she agreed to do one activiated charcoal treatment administration and SQ fluids for an additional $112.00. So one and a half hours after I walked in the door, my cat finally got treated. Since time is of the essence in a situation like this, why did they not treat her as soon as I walked in the door? They seemed to be more interested in working up a $2,000 estimate than saving my cat. They could have given her the initial treatment, to save her life, and then discussed additional treatment. It is lucky for me that my cat vomited. Had she not, then she may not have survived, given the one and a half hour wait before she received any treatment.

I have been here before and would like to let you know each time I have been here everyone has been really great, even if I call! So nice and helpful. Thank you!

Thank you for such great service and for taking such great care of Draco.

The doctor was very sensitive to delicate situations. Thank you so much for everything. I will be recommending Augusta Animal Emergency to others. :)

I really appreciate your help with my dog. I really love provided to my animal with your love and care. You really show simpathy.

Wonderful as always. Thank you for being here for our babies!

Front desk, and entire crew here are always great! WE enjoy our visits :) Thank you!

Thank you, we appreciate all you've done for Georgia! Everyone was so helpful and kind.

Dr. Sarah Pauels was incredibly kind and helped us arrive at a difficult decision for our beloved pet. She was sensitive and took time with us and our pet. We are so grateful for her skill and her thoughtfulness.

We came in Sunday afternoon after Lucy had (we know now it was a concussion) been head pressing, and climbing the walls. Dr. Juli came in after the blood work came back clean,but Lucy had gotten much worse and gave her medicine to get her blood pressure down enough for us to rush her to UGA VTH. Once she came out of the sedation at UGA, she began to recognize us, but still couldn't walk. She made a full recovery by Monday morning and we got to bring her home. She's back to normal, eating and snuggling with our other dog. It was terrifying for all of us and the staff was so nice.I honestly believe she would not have made it to Athens without the help of AAE.

It was very pleasant and professional. It feels like family here and that is amazing since I love feeling that way. Thank you so much.

Excellent service. Excellent care for my Fred. Thank you, thank you, thanks! Everything was just excellent.

You all are amazing!! Always caring and professional! Thank you for being there when my pets needed you the most!

Augusta Animal Emergency was very helpful. Thank you for keeping me well informed of what procedures where being done. Thank you!

The staff was wonderful and very concern with my cat Andy. Thank you for the love and support you gave me and my family when Andy was not acting right. I respect that.

Thank you so much for your help! I really appreciate all you have done with Cadie. I am glad she is doing well just because you guys have helped her leg heel. Thank you so much.

My dog had a lot of vomiting and redness on stomach and ears. The staff was soooo friendly and nice. I would recommend them to anyone who loves their fury friend!'!!

Great staff, friendly and helpful. Thank you for all of your help and caring support. I highly recommend Augusta Animal Emergency to all pet owners. :)

Thank you so much for taking Sally in to see her critical physical. I was really worried about her, and I'm glad you were ablet o see her right away and treat her. Thank you so much.

Dr. Duncan was great and so was the staff. This is the best staff I have seen on an emergency visit, ever! Thanks so much for caring.