I recently had a tune-up done on my Natural Gas FHA unit as part of preparing to close on the sale of the house. I have had Heritage do work on my system in the past. The scheduled work was moved from a Monday to a Friday due to an “opening” that they had. During the visual inspection of the heat exchanger, hair line cracks were discovered. I was also told that the motor capacitor was not within operating parameters as well. My heating system was immediately tuned off and written up as “unsafe” and I was handed a quote for $2,100 to replace the heat exchanger (which was under warranty) and included a new motor capacitor ($210 line item). I questioned why it cost so much for labor to replace a warranty part? No good answer. I also asked if I would find the $210 motor capacitor online much cheaper and I was told “I do not know I do not shop online”. Feeling tremendous pressure to get the repair done before the closing and having my heat turned off until the following Tuesday, I caved to the pressure and agreed to the repairs. <br>I subsequently found the motor capacitor online for $11.95 and the job took about 4 hours with breaks for several phone calls along the way. <br>Subsequent searches on the Internet and conversations with other people have turned up similar stories of what many would consider overpriced service. Do not make the mistakes that I made, use another contractor or get a second opinion even if they put you into a stressful position.