I got into a car accident and needed a ride to a physical therapy appointment. In my head-injured state I forgot my cash, and they brought me to an ATM. Also because of my accident, I couldn't remember my pin to withdraw cash! I was so embarrassed! But since they knew my appointment was only 30 minutes, they brought me to my doc, came back in half an hour to bring me home and let me give them the cash upon my return. They weren't even irritated with me, they were very sweet about it. I tipped them very well for being so kind, patient, accommodating, and understanding. The driver was so genuinely friendly and just a "real" honest down-to-earth guy. I will be using them again (and remembering my wallet next time!).
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The drivers are generally friendly and know the layout of the cities, but the dispatching system is anything but smooth running. Three times in the last year I've called for a pickup, and the cab simply didn't show up. Lacking a cellphone at the times, I couldn't followup, but why should I have to? The rates are set by law, so no reason to gripe there. They need a dispatcher who speaks and understands English, and who actually dispatches. The other cab service in town is worse, so I'm stuck with the lesser of two evils.
Superb customer service!! The gentleman who came to our house to pick up my family for our ride to the airport arrived earlier than scheduled. He was very clean cut and his cab was spotless. I would strongly recommend calling Tri Town Taxi for any ride no matter how short or how far. This is not your typical cab company!!!