Casella Waste Systems

Ordered a dumpster from them a week in advance to be delivered on the following Friday. Guys show up Saturday morning, no dumpster. Called Casella and the girl tells me,"oh yeah, it looks like we ran out of time yesterday but it's coming some time today." They never even called me to let me know. She said, "Oh, well someone should have.

This business deserves a rating of 0, I own a construction business and use many dumpsters per year. This past spring I started using casella,the very first container I ordered was delivered to the wrong address wich was completely their fault.I had workers waiting to load the dumpster at the house we were working at and it never showed.when I called them they insisted they delivered it hours ago and I had to argue with them that it was not there. They eventually realized they delivered to the wrong house on the other side of town,and their only concearn was the liability of getting the dumpster off of the wrong property before the owners came home from work.meanwhile it cost me two mens labor for 1/2 a day standing around. They fixed the problem not even offering an apology. but here is the worst part, when I called them to pickup the dumpster when it was full they claimed they could not get to it because there was a car in the way. the homeowners were home and said the driver never got out of the truck to ask them to move it.by the time they came out he was gone. they billed me an extra 150.00 dollars for a wasted trip fee.they also ended up being the highest price around on their dumpsters. when I complained to customer service they said they would look into it but just kept billing me.I finally paid them just to avoid there annoying phone calls.the moron from the rolloff division needs to be schooled in customer service, I would definately not recommend them to anyone.