Today we receive a call as Nov 10 2011 5:42 am, customer Bruno who request transportation to Doraville Marta Station. He want to be pick up 6:30 am in his house and asking if the unit will be on time. The answer was yes "the unit will in front of your house 6:30 am" The unit get to the address at 6:25 am and waiting to 6:35 am. Between that time we call the customer several times at his cell phone but he didn't answer; we found his house phone number, but was disconnected. We let him a message, to let him know that the unit get to his house on time and because he didn't answer the phone; the unit go to get the next customer. Mr Bruno call 6:45 am to let us know that he was taking a shower and he can't answer the phone; he expecting that the driver gonna knock his door. Anyway he said "I don't make complain if you send back the unit right know" We let him know that we can't do that and he get really obsess. Allways we learn something about complains. Keep in main if you call a transportation service; when is dark time the communication will be by the phone. If the unit isn't in front of your location on time call the base phone number. We had bad experience when is night time, drivers can't knock the door. Could be very dangerous for the drivers to do it especially if you are a new customer.
Gotta give it up for my cab driver I had too many beers at apple bees and could not remember the address of the hotel I was staying at and had to describe it he knew the place and we were on the way riding in the back made me sick I asked to pull over fast he did I was sick he waited calmly for me to feel better and then delivered me to my room. GREAT GUY thanks.
Atlanta taxi cab is the best cab service that I have ever used. Each and every time my experience with them have been excellent! They are always on time (which is very important to me) and their prices are always reasonable. I find consistency and reliability crucial, hence they are my number one choice whenever I need a taxi!