I recently had the same experience with a package being scanned as delivered when it wasn't. I'd been checking the website all morning waiting for my delivery and finally it said "delivered at 1:17 PM"... it was 1:30 so I went up to get my box, as I knew it was too big to fit in my regular mailbox and would be in a parcel box. My carrier was still there and said she didn't have a package for me. Matter of fact, she didn't have a parcel package for anyone in my subdivision. I came back and double-checked the tracking number (as I was expecting several packages and two had already been delivered) to make sure I hadn't entered the wrong number. I confirmed that I was correct and called the 800 number (not the location directly). CSR Gabriel was very helpful and said he'd send the message to my local post office. I received a call from the location supervisor about an hour later, explained the whole situation to him (stressing the fact that I'd actually spoken to my carrier and confirmed with her that she did NOT have my package) and gave him the tracking information. He said he'd look into it and call me back. He called about 20 minutes later and said my package had been located and would be delivered the next day. I don't know why it was scanned as delivered and I can't say for sure that someone was intending to steal it (I mean, it was just a bag of wax flakes and fragrance oil) but obviously it hadn't left the facility. I'm just thankful it was located and delivered the next day as promised.
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These carriers... Man, they know what they're doing. Where are the stamps? Right here, sir. How do I address something to Pakistan? Like this, sir. How much does this package weigh? Put it on the scale, sir. How long will it take to get this to NYC if I ship next-day air? Tomorrow, sir. Can I return these old, leaky batteries in this envelope? No, sir. Can you make a silly face? No, sir, I cannot make a silly face. His face was silly, though.
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