01/03/2009Provided by Citysearch -
What a horrible experience. I arrived to meet my mother, sister & sister-in-law on the day before Christmas Eve which was a Tuesday this year. It was quite crowded, lots of people waiting..
The hostess finally seats us at a table downstairs at about 12:45 ...The four of us sit down & sit there for at least 15 minutes before anyone comes over to the table. FIFTEEN MINUTES. I can see that there in only one waiter & he has approximately 10 tables all by himself. All the tables seem to be eating or finishing up. Except for us. The time is now 1:07. Being in the service industry, I can see the coffeepot and I am about to get up and grab it, however my mother keeps me from doing it. Why I still do not know. This girl needs some coffee, stat. So FINALLY the waiter arrives & does he apologize for our wait? Does he tell us the specials or greet us in an way at all??? NO. He just comes over & says, ""are you ready to order?""
ARE YOU KIDDING ME?! I am absolutely FUMING. I thought the Swan house was supposed to be a nice restaurant? I snap. He takes my moms order, I inform him of my dire need for coffee, he walk away from the table to get the coffee in the middle of taking our order...seriously? Where did they find this guy? He continues to take the rest of the tables order. Our food arrives sometime later and of course one of the order's arrives with the incorrect side item. We don't want to deal with any more possible screw ups, so we don't say anything. Does he come back withing 2 minutes/2 bites to see if everything is allright, if we need anything, refills, what-not? Of course not. After finishing the meal, he comes over & this is when he starts to try and make amends for everything. Look buddy, it's a little too late for apologies. You need to take control of your table in the beginning. I understand that it was busy, but why were there not more servers on duty? Why didn't the manager who came down, saw how busy it was, why didn't she jump in & help? Do not go here. Amen