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The Cheesecake Factory

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Business Details


Regular Hours

Extra Phones:

Phone: (770) 319-5531

Fax: (770) 319-5531

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Payment method:
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East Cobb, Cumberland
Take Out Restaurants, Restaurants, American Restaurants, Dessert Restaurants, Family Style Restaurants
Other Information:

Parking: Lot, Private

Wi-Fi: No

Attire: Casual

Cuisines: Family Style, American, Take Out, Dessert

Alcohol: Full Bar

Bike Parking: Yes

Takes Reservations: Yes

Outdoor Seating: Yes

Price Range : Average

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As soon as we sat down everything looked tasty, I placed an order for the spinach dip and also the grilled chicken kids meal because I wanted their food to come out first. I asked for fries instead of potatoes and our waitress, Rachael F said that would be fine. Our appetizer came and it was just bland and tasteless, hot yes, but bland. It was ok. After ten minutes I ask about the kids meal status. Rachael says she’s going to go check. Ten more minutes go by and she says she’s going to rush it. Obviously she never put the order in, after six minutes my food, the fish and chips came out (which was also bland), but my children’s meal, which was the most important, is nowhere in sight. After 25-30 minutes my children, two toddlers, have no meal. At this point I’m extremely upset, I immediately asked for a to go box and the check, nonchalantly Rachael asked if I want the kids meal to go, which upset me even more. I said ”No”, why would I want it to go when it was the first thing that was supposed to come out. I then asked for a manager. Kelly, the manager came out and states “she (Rachael F) told me the children’s food didn’t come out. I understand I have a 15 month old, but that’s why I carry goldfish”. After that I was furious, not only did I have goldfish crackers on hand, I had kids Clif energy bars and Pediasure Clear on hand, her snarky remark implied that I should have been prepared for her server not doing her job. Clearly, I did not want to have my children snacking all day. I came here for them to get , what I thought was a nice, well-balanced, delicious meal of grilled chicken and vegetables. The food was bland, the waitress was horrible, the manager was sarcastic, and to top it all off no empathy was given and they acted like they didn’t even care about rectifying the situation. I paid my bill of $30.63, packed up my children and left. I now know why I stayed away so long, and after this I will always and forever remember to stay away. I am sure my bill meant nothing to them, but another cent will not be made from my friends, family and peers. Coming from Charlotte, NC, I frequented the South Park location, especially on Fridays for the Clam chowder and Monterrey cheeseburger, when you had it. I recommended this restaurant to everyone and it’s a shame that you’ve now lost a long time customer.



Very great food and service. I would definitely recommend The Cheesecake Factory for any outing. They have plenty of cheesecake flavors to chose from, and the food is very exceptional. Just make sure you get in early, because the wait is painful


Provided by Citysearch - 
Love this place

I love this place, it has so much to choose from. Also everything you get taste so GOOD! You cant go wrong going to this place.


Good food/terrible service

Our group of 8 decided to go to the Cheesecake Factory, since we know that the food is good, after attending the Opera on a Sunday evening. Since it was only 6:15, we got in and were seated right away but unfortunately in a terrible servers section. She had an attitude and was just not available. It was 15-20 minutes before we got our water and drinks and we did not even see her in the area during that time. We ordered dessert after the meal but since it was 15 minutes and we still had not gotten it, we cancelled it. We did not mind a leisurely meal but she was just not in tune or available. We would not go back again since it put a damper on an other wise wonderful evening.


Provided by Citysearch - 
Hair in my Cheesecake!

I visited CKF on 8/20/08 with out of town guests. We ate dinner at another restaurant but decided to stop off a CKF for dessert. I had the Tuxedo Cheesecake (my favorite). As I'm enjoying my dessert, I fork through something stringy. I soon realize it was a long piece of hair. Disgusting! This is totally unacceptable for $8.00 per slice cheesecake!!! If I could give this location zero stars I would!


Provided by Citysearch - 
bad, bad bad! service, slow slow slooooww

Cheesecake factory as a whole has a great menu. i have eaten at this location 2x and will prob never go back. First time food was fine service slow as molasses. i forgave them and came back. This time service was so slow i sat and observed what went on around us. table next to us wich had previously seated 6 ppl was not even cleaned, the clean plates and silver were put on dirty table THEN the support server wiped around the clean plates and silver and wiped the food and stuff right onto the floor. i told my server who teold the person to come back and clean the table but I could just imagine how many germs were on the table I was eating on. i had to look at the food all over the floor and think about dirty tables for the rest of the meal. The table to the side ordered a bottle of wine and server brought wine and glasses to table by sticking his fingers IN the glasses on the rim to carry them to the table- yuck. Then 1 solo diner sat right next to us and was not greeted literally for about 12 minutes. Then he ordered a drink and his drink took about 10 minutes. i was feeling soo bad for the guy and when it came back, of course it was wrong so he sent it back and at the same time ordered 2 meal courses. bother courses app and entree came to the table at almost the same time as his drink and bread. What i am saying is the service is horrible. the food mediocre and not worth the time or money. They need a complete management over haul before I go back to that place. Nasty!


Provided by Citysearch - 
Great place for out of town guest

I never been to The Cheesecake Factory so much in my life. Where I'm from we don't have a Cheesecake Factory. I actualy under estimated this lovely place. Late last year I decided to go on Sunday after church and feel in love with thier crab hash which is only served on Sunday between 10-2pm (brunch only). Ever since I had this meal I asked everybody I knew to go and have brunch with me even people I didn't hang with. I have a nak for good quality and The Cheesecake factory over delivered and exceeded my expectations.


Provided by Citysearch - 
Over-hyped and Chaotic

My husband and I had never been to a Cheesecake Factory before last night. Since it was a Saturday evening, we called on our way there to see what the wait times were like. We were told there was a wait of 45-60 minutes for a party of 2, and that there was no call-ahead seating where we could put our names on the wait list over the phone. When we arrived, we were told the wait was still 45-60 minutes. They seated us closer to around 35 minutes. Our hostess first walked us to a table that had dirty dishes on it, and had to reverse us back to the hostess stand, where we waited for a moment while she located a bussed and set table. She finally took us to a booth by the windows. I was glad, because the first table looked very cramped. In fact, other than the booths, most of the seating looked cramped. Tables were very close to each other, creating a packed, noisy environment.

We waited a long time for our server to come, and when he did, he was accompanied by a trainee he worked with the whole of our meal. Having our server pause to explain the procedures and menu descriptions to her slowed our already snail-like service considerably. Plus it was annoying. Our server and the trainee both seemed nice, but the server's demeanor was hyper yet robotic, like Richard Simmons working at an overly-regulated chain restaurant. I much prefer more laid-back, unscripted, yet prompt service than what we received.
The food was so-so. Some of it was lukewarm. My veggie and goat cheese pizza was pretty soggy, although the flavor was good. It was larger than I expected. My husband's black beans had a flavor I found odd, which he didn't mind (he'll eat anything, though). He enjoyed his fish tacos, and I liked the bite of them I had, too. My Long Island Iced Tea was potent, ample, and tasty, but a bit steep at $8.50. My husband's bottled Corona was $4.75. The Tres Leches Cheesecake was just OK, not worth the $6.75 we paid.
Overall, this place is over-hyped.


Provided by Citysearch - 
Decent food, great desserts

The Cheesecake Factory is above average American food. I'm not sure what else you would expect from a restaurant whose claim to fame is it's alarmingly rich desserts. I've never had a bad experience here and recommend it. Just don't come on a weekend night and the wait is not so bad.

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The Cheesecake Factory

1609 Cumberland Mall SEAtlantaGA 30339

(770) 319-5515

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