- BBB Rating:
- General Info:
- The king of seafood has been serving Atlanta since 1979 the best crab. Lobster. Shrimp. Gumbo. And most importantly OUR world famous clam chowder!.
- Payment method:
Spondivits Seafood & Steaks
- Seafood Restaurants, American Restaurants, Take Out Restaurants, Breakfast, Brunch & Lunch Restaurants, Bars, Brew Pubs, Restaurants
- Other Information:
Bike Parking: No
Good For Groups: Yes
Wheelchair Accessible: Wheelchair Accessible, Yes
Cuisines: Deli, American, Seafood, Omelets
Alcohol: Full Bar
Takes Reservations: No
Outdoor Seating: Yes
Price Range : Average
I loved this place. went twice, Great steaks and great fried Clams. Waitresses were not only very pleasant but also very beautiful. The only thing wrong with this restaurant is that too many people know about it. Especially on a Friday night. The good news is it is open til early morning.
My husband and I went to this establishment last night for what was an extremely humiliating experience. The manager Darnell has a severe lack of customer service skills, and in no way made an attempt to rectify the complaint of cold fries and greasy wings. These items were unsatisfactory, and we were being forced to be satisfied with them. We were told that the only way we would get hot fries is if we PAID for another basket. We were also told by Darnell, that he didn't care how we felt, and if we didn't order something else, we HAD to pay for the unsatisfactory wings.
After explaining the frustration and confusion of the time spent waiting for him to arrive to the table, and attempting to explain what happened, Darnell asked us to leave if we were unhappy. I quote, "y'all can leave now, you look like you wanna leave." And to avoid confrontation and further embarrassment, this is what we did. He then proceeded out of the restaurant closing the door in my face and called the police and stated that we were "leaving out on the bill." I was completely confused and appalled! I didn't understand why he would portray that kind of scenario, as there should have been NO bill in the first place. We had only eaten four crab legs (out of 18), and 3 1/2 out of 12 wings out of our entrees, and was being told that we could leave if we were unhappy. The police requested that Darnell bring out my uneaten food as we obliged to pay. He returned with the receipt, but no food. The officer contacted his Lieutenant who arrived and also attempted to get my meal, and Darnell refused to bring out my food. We paid $60 only to leave and eat Wendy's for the night.
I have attempted to contact management this morning, only to be further mistreated by General Manager Dale Clark. After explaining how we were humiliated last night by what happened, he refused to apologize or address the matter in any decent form. He accused me of being confrontational as well as a liar, stating that he can see why the police were called. Never once did I raise my voice, or become irate neither in this establishment nor on the phone with Mr. Clark. There was surveillance available that can be reviewed to prove it. I had hoped for some for some kind of customer service from at least one of these Managers, but to no avail. This situation could have been diffused if our cold fries were simply replaced. Managers are not set in place to escalate these types of situations, but bring peace and quality service.
It appears to me that this is a company has gotten away with mistreating customers for far too long. Neither Mr. Clark, nor Darnell should have felt comfortable treating anyone in this manner. It seems that the regular caliber of customers has created the thought that everybody is attempting to get something for nothing, but this was not the case. I've been planning to visit Spondivits for some time now, and was aware of the prices. Never did I expect my experience to turn out this way. Both of these managers need to be trained in the areas of customer service and common decency.
Unless you want to be forced to pay for unsatisfactory food you are unhappy with, please DO NOT GO TO THIS ESTABLISHMENT!!!! Without the experience with the manager Darnell, this could have been a good night. One star because the drinks were good.
I visited Spondivits on 12/31/2011 with my grandparents whom were visiting from out of town. We enjoyed our visit up until it was time to leave. We had a waitress named Sade who brought us our bill which at that moment included gratuity. My grandfather looked all the details of the bill over and then gave the bill and his credit card back to the waitress. When she bought back the copy of the receipt for us to sign my grandfather did so and we proceeded to leave. as we made our way outside Sade proceeded to chase us and asked if we had a problem with her service. We were perplexed because we had such a great experience and had left what we thought was included gratuity. We explained we had no complaints and she asked well why didn't we leave a tip. My grandfather explained as best he could that it was included in the bill. When we arrived home we realized that the signed copy of the bill did not include the tip as the initial bill had and it was only a suggested gratuity. While we felt bad at the same time we were disgusted that we had been chased from the restaurant and had people look at us as if we hadn't payed our bill at all. I have called Spondivits and spoke with the General Manager Dale whom had no sympathy nor remorse for the service and replied to the complaint stating "iTS A DOUBLE EDGED SWORD SHE HAS TO PAY TAXES ON HER TIPS AND AT LEAST YOU KNOW SHE HAD THE PLEASURE OF SERVING YOU!!"I have never been more insulted. I will never eat at this restaurant again. i advise you the same.
Posted: 3/21/2011Provided by Citysearch -
I've heard how good the food was at Spondivits, so I was very excited to walk in last Sunday evening. I saw there was a long wait for a table, so I told the hostess I would take a seat at the bar. As I approached the bar stool a gentleman (who had also been standing at the host/hostess stand) told me to take a seat on the other side. I walked over and sat down, this was at 7:02pm and I was never offered a menu. Ten minutes went by with no sever approaching the table, and still no menu. Five minutes later a server came to the table next to mine, took their drink order and walked away. Still nothing was said to me, and still no menu. After waiting five more minutes I walked back up front and asked to speak to the manager. I told Dale (the Manager) that I had been there for 20 minutes with no menu and no server. I explained to him why I sat at that table etc. His response to me was """" I don't know who sat you there, so there's nothing I can do about it"""". I looked at him in disbelief and told him that he didn't seem too concerned. There was only two people standing at the host/hostess stand when I came in, one was a man and the other was a woman. He shrugged his shoulders and said """"ok"""". After that I left. I don't care how good the food is supposed to be. This place has horrible customer service and management. I refuse to give them my hard earned money.