Good Food, Bad Customer Service
Serpas is a chic spot with good food, however their customer service, and their treatment toward their guest is horrible. I made reservations for a dinner party and was almost forced to have a planned menu because I was thinking about 15 guest. I was told that they had a small kitchen and needed to be prepared for us, and that is standard for other restaurants, which I know is not true because I planned dinner parties at restaurants almost every year and this was a first. After discussing this for a while the owner said if I had 13 or less guest I would not have to have a set menu. The menu they were trying to force on me was a five course meal, which I was not going to make my guest pay for if they didn't plan on eating that much food.
Reservations were made for 12 guest and we arrived at the restaurant and got seated after the group arrived. The waitress came and took drink orders and appetizers. She brought back some drinks and took forever with the rest. I finally called the manager over to check on the rest of the orders. The manager brought them out with no apology...nothing. Dinner orders were placed and it took forever for them to bring our food out, and I mean a long time. The food finally was served. We received the tickets and one of my guest was charged for bread she ordered, but never got. Come to find out the bread was served to another guest on the other end of the table who ordered gumbo. She thought the bread came with it since she didn't order it or ask for it. It was a form of soup, so why not we thought. The guest who ordered the bread and did not receive it brought the charge to the waitress attention to remove it, so the waitress sent the manager over. The guest who ordered the bread didn't even see it on the table and the guest who got it with her gumbo didn't know the other ordered it, so we didn't question it at the time. The two guest where on different ends of the table. The manager came out and debated with my guest about the bread being brought out and eaten. He didn't take responsibility for it being given to the wrong person who had no idea she wasn't suppose to have it. The bread was $2, the manager was debating with the customer about it. He finally decided to say He would take it off if it would make her happy. That is what he should have said and done when he first walked out, and an apology along with it.
Also, Serpas charged me $2.50 to plate each of my bday cupcakes that they didn't plate, and they charge $2.50 each, to slice a cake if you bring that in. They try very hard to get every dime they can get from you.
This is the experience my guest and I had, and hope yours is better if you try this spot after reading this review.