02/08/2012Provided by Citysearch -
I was with this salon when they first moved to their new location and was a regular and faithful client. Customer service was great in the beginning but I noticed a gradual decline as they became more comfortable and a significant decline in customer service when Iris left. Iris was exceptional at greeting and making you feel welcome...I left shortly after she did. After coming across one on the stylists a couple weeks ago, I decided to write this review to indicate why I chose to leave. First, if you publicize that you're an ""upscale"" salon, then your services should better than average--especially if you charge more than average for the same services. I expect to be greeted when I enter a salon (whether I'm a new client or old--especially if I'm an old client since this is repeated revenue for you). I've been there when stylists look up but didn't speak because they were with a customer. What?? smh. What happened to offering drinks? Second, consistency is a must. Don't cut corners--unless you plan to cut the price as well. If there is a customer that's displeased, the way YOU respond to them is what will keep them coming back. Your work will not always be fantastic--you will make mistakes at times. If you get an attitude, then you've lost that customer. You're not doing them a favor... they are keeping you in business. NEVER forget that. Both the owner and staff should be elated that a customer drove by several other salons to visit theirs. Third, the final reason I left is that I simply didn't feel appreciated. I didn't feel that my gas, drive, and tips were reflected in the overall experience I received. While I loved the hair care, I care about the actual ""experience"" equally as well. Upscale=quality, professionalism, courtesy and appreciation. It's a shame...you started out so well.