I'm going to start off with the positives: The hours are very convenient and the parking is free after 10pm.On the other hand, Valerie does not listen to the clients' needs and wants. I was very specific in the way I wanted my hair and she did the total opposite even after I kept repeating it. Now I'm stuck with a hairstyle I'm not satisfied with. I wasn't even happy with the way my hair was shampooed and blow dried. As she was shampooing my hair, I actually had to scratch and massage my own scalp. Then she blow dried my NATURAL hair with a small comb. Let's just say she will never touch my hair again!!!!!!!!