Who doesn't love a place that has endless amounts of goodies for the fluffy love in your life?! Well..me, when the person who handles the fluffy's money is treated poorly.
I really do try to give people the benefit of the doubt and visit a place a few times before writing a bad review. We all have bad days, no? But seriously, you work at a store that has little tiny frosted cookies for dogs, that's gotta make you want to act less cranky?
The Staff is generally unhelpful, well I don't mean unhelpful, I just mean too busy chatting it up with each other to pay attention to you. In all fairness, I did get great help here once, the employee was cheerful and friendly but....had no idea about any of the products or whether or not they carried them. Which seems to be a general theme here. I actually had quite a comical time trying to bridge a language barrier to determine if they had bait bags (those treat bags you wear on your hip) and harnesses.
But the reason we get one measly little star is the way I was treated when I tried to return a product. Staff up front says no problem, and asks if I'd like to exchange it instead. Hmmm..maybe, let's see. While we're looking, someone (I'm assuming the owner) comes out of the back and says the item smells and he won't return it. He's a adamant about this and rather forceful. It had not been worn or used and was covered in a nice layer of dust from having sat in the store for so long. I guess that's why he couldn't bear the thought of taking it back!
He never did introduce himself, so who knows if it was the owner or not. He carried on a conversation in another language with his staff while standing in front of me and only engaged me to confront me. It was distasteful and genuinely disheartening to see him dismiss and discredit his staff this way as well.
Luckily, in this city, there's lots of options that truly are dog AND owner friendly. And luckily, those places have frosted cookies for fluffy as well!