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The Pet Set

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Business Details

41

years

in Business

Professionals in the Art of Animal Grooming

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Sponsored Links
Brands:
all natural organic top of the line foods and treats
Payment method:
all major credit cards, debit
Location:
Loehmann's Plz
Neighborhoods:
Northeast Atlanta, Lindridge - Martin Manor
Categories:
Pet Boarding & Kennels, Pet Stores, Pet Grooming, Pet Sitting & Exercising Services, Pet Food, Pet Services, Kennels

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Reviews

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09/17/2014

Overall
Moving On!

Who doesn't love a place that has endless amounts of goodies for the fluffy love in your life?! Well..me, when the person who handles the fluffy's money is treated poorly.



I really do try to give people the benefit of the doubt and visit a place a few times before writing a bad review. We all have bad days, no? But seriously, you work at a store that has little tiny frosted cookies for dogs, that's gotta make you want to act less cranky?



The Staff is generally unhelpful, well I don't mean unhelpful, I just mean too busy chatting it up with each other to pay attention to you. In all fairness, I did get great help here once, the employee was cheerful and friendly but....had no idea about any of the products or whether or not they carried them. Which seems to be a general theme here. I actually had quite a comical time trying to bridge a language barrier to determine if they had bait bags (those treat bags you wear on your hip) and harnesses.



But the reason we get one measly little star is the way I was treated when I tried to return a product. Staff up front says no problem, and asks if I'd like to exchange it instead. Hmmm..maybe, let's see. While we're looking, someone (I'm assuming the owner) comes out of the back and says the item smells and he won't return it. He's a adamant about this and rather forceful. It had not been worn or used and was covered in a nice layer of dust from having sat in the store for so long. I guess that's why he couldn't bear the thought of taking it back!



He never did introduce himself, so who knows if it was the owner or not. He carried on a conversation in another language with his staff while standing in front of me and only engaged me to confront me. It was distasteful and genuinely disheartening to see him dismiss and discredit his staff this way as well.



Luckily, in this city, there's lots of options that truly are dog AND owner friendly. And luckily, those places have frosted cookies for fluffy as well!

10/28/2011

Provided by Citysearch - 
Overall
Mix up dogs

I really like the groomer at Pet Set - Daryl does a great job with my spaniel/retriever mix dog Mugz. Took my 2 dogs there 2 weeks ago and my father picked them up soon after they were finished. He could not figure out why one of the dogs was acting strange and decided it was because he was traumatized. Got home and the 2 dogs played in the yard (which is not common). My husband came out and realized one of the dogs was not ours, in fact it was a female and was smaller than Ziggy. They took the wrong dog back for exchange with Ziggy and they did not seem surprised or apoligetic, which is what really concerned me. Sent an email to the management, no reply. Guess this happens quite often or they really dont care, not sure which is is but i am not sure i will be taking my dogs back, even though i really like Daryl and he was not involved with this.

06/01/2011

Provided by Citysearch - 
Overall
It's okay

I've been bringing my dog here for grooming and boarding for 2 years. While they've always done a great job on the grooming and I like the boarding, I've decided that I'm going to go find a new groomer and boarder. The reason is because they never seem to remember me or my husband. We just feel that the employees here should at least at least fake to have some sort of familiarity with us when they're keeping our family member there all day. i'm going to search for a groomer with a more neighborly and friendly service and one who doesn't always seem confused when we tell them our names or our pet's name.

03/22/2011

Provided by Citysearch - 
Overall
This is the best place I have found

My visit on 3/17/11 was the first time I have used the services on Briarcliff Road. I had been in the store but never used the grooming services.

I am from South Ga. and had to take my Mom to Emory so I used the opportunity to have my Shih-Poo groomed while we were at the clinic. They did an outstanding job and she seemed so happy.

I only wish they had a location in Tifton, Ga.

07/24/2010

Provided by Citysearch - 
Overall
ATLANTAS BEST GROOMING SHOP

Love this place it is really the best place in Atlanta. The staff is trained and knowledgable. They really go out of their way. Great prices, good selection of products. My fav pet place for sure

09/01/2009

Provided by Citysearch - 
Overall
LOVE THE DOGGIE DAY CARE

My pet loves the small play groups and they really play all day. Only time out for a nap and lunch. Always a human with them to keep everyone happy. Its like private school for pets. Watch them on line on doggie cam is so cool.

09/01/2009

Provided by Citysearch - 
Overall
This is how it is suppose to be

I am always so impressed with the professional staff. They make my pet feel so comfortable and she loves going there to shop and for the spa. They have the most interesting dog and cat items for your pet. If your not feeding your pet Life Abundance then you really should think about switching over. My pets skin and eye stains have gone away! I travel around the world and The Pet Set is one of my favorite places to visit when in Atlanta. You guys do such a wonderful job.

09/01/2009

Provided by Citysearch - 
Overall
My favorite place to take my pets

I love this store and how they treat me and my pets. They know us by name when we walk in. Very professional and the grooming is by far one of the services I enjoy. I have never had any problems. They always make the time to visit with me and listen. Very clean facility.
The selection of accessories is out of this world.

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The Pet Set

2480 Briarcliff Rd NEAtlantaGA 30329

(404) 633-8755

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The Pet Set

2480 Briarcliff Rd NEAtlantaGA 30329

(404) 633-8755

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