02/26/2009Provided by Citysearch -
This is a response to vstirado's review.
This review came after this patient was dismissed from my office.
Veronica is a 27 year old female who I saw 1 time in the summer of 2008. The patient lost her health insurance soon after her August appointment with me, and has been sampled with products since; once even having her products mailed to her when the cost of gas was so high. When the patient recently demanded that we continue to mail her samples, she would not take no for an answer. She was extremely rude to each of my nurses, who were happy to put a large bag of samples up front for her to pick up. After talking to at least 3 of my nurses, she demanded to talk to me. When I spoke to her, I supported my nurses' policy that we cannot routinely mail products to patients. We were happy to have her pick up samples, we were happy to see her in follow up, we were happy to offer over the counter suggestions. Our practice strives to offer a service that does not exist elsewhere, but there is a line of what we can tolerate or accept. Dr. Lori Schaen..... As nurses, who had to deal with this patient on the phone, we felt that we had done everything we could to accomodate her. The review refers to one nurse, but she spoke to multiple nurses and Dr. Schaen. We are sorry that she did not have a positive experience at this office, but we try very hard to go out of our way. It is unfortunate that our efforts were not appreciated. Penni, Natalie, and Becky.