Phil Klein was very nice and soft spoken. He constantly called to convince my friend and I to do the hair transplant with Dr.Robert Cox. Long story short, we did and the results were terrible. He basically implanted 3 lines of hair, similar to corn rows on my forehead. He butchered the back of my head and I was left with a huge scar. I wish I could upload the pictures for everyone to see. He should not be doing these transplants.