I am the server referenced in this review. I remember the person who wrote it and I regret having contributed to her unpleasant experience. However, I feel compelled to respond because the reviewer leaves out significant details and paints an inaccurate picture.
I realize that my service reflects on the atmosphere at Fleur de Lis and I try to meet all of our guests? expectations. I am proud of the food that comes out of Chef Lenny?s kitchen and I know that what I do will directly affect someone?s ability to enjoy their experience with us. That?s why I feel terrible when I make a mistake.
However, it?s the unfortunate truth that mistakes will happen, even in the service industry. When they do, we cannot take them back. It is not my style to make excuses or to try to pull the wool over anyone?s eyes. When I make a mistake, I admit it, face the consequences and do my best to win the guest back.
When I realized that I had made a mistake with this order, I immediately went to the table to apologize and begin to remedy the situation. Without hesitation, I paid for their drinks ? two espressos and a mimosa. I knew it wouldn?t make up for having forgotten to submit their order, but it wasn?t an empty gesture, either. Out of respect, I paid for those drinks out of my own pocket.
I think a fair an honest review should have acknowledged the ?comped? beverages and my attempts to correct a bad situation. It should also have acknowledged that with the exception of the one mistake, I was attentive, pleasant and responsive to their needs. I was also respectful, which the reviewer was not. There was never a need to ?look at her like she was crazy,? nor to try to ?utter the absurdity? of the situation. This kind of condescension has no place in a review.
I encourage the reader to come see us at Fleurs de Lis. The food is not to be missed and you will see that the service staff goes to great lengths to please the guests.