Thomas Kauffman Dentistry

This patient's complaints are exaggerated and simply not true. The day she presented for emergency care (which was the morning she called), two other patients were scheduled with acute care needs. She would have been seen that day but left because she had failed to bring formula for her infant child. Patients of record suffering with acute pain are always seen as promptly as we can. This day two other patients with pain and severe swelling took precedence and had been scheduled the previous week. She fails to mention the other emergency visits where she was taken out of pain and accomodated, once prior to her wedding. Her clinical needs where complex, and treatment was interrupted for great lengths due to her pregnancy. In spite of the challenges, she was asked to find another care provider after we received a profanity-laced phone call from her husband. This patient was initially seen because of severe phobias surrounding past treatment which had led to the development of multiple decayed and infected teeth. It is always unfortunate when patients loose teeth in spite of our best efforts. I hesitated to remove multiple teeth in this young person for obvious reasons, which I would not do were she a member of my own family. While I concur her results were not what I would have hoped, her allegation she was abandoned in pain is simply not true. Her needs are much more involved than "4 or 5" crowns, and for this reason I am glad she has found a place where she is comfortable. Hopefully with a comprehensive and consistent plan she will not loose all her teeth.