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Hertz

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Business Details

98

years

in Business

LIVING JOURNEY
Hours:

Regular Hours

General Info:
Y
Extra Phones:

Phone: (404) 762-7889

Fax: (800) 654-4173

Fax: (866) 822-8660

TollFree: (800) 654-4173

TollFree: (877) 826-8782

Payment method:
amex, discover, master card, visa, company card, diners club
AKA:

Hertz Car Rental

Hertz Rent A Car

Categories:
Car Rental, Truck Rental

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Reviews

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12/15/2015

Overall

I am extremely disappointed with hertz. I used Priceline to rent a car and was charged $11 per day. When I arrived to the hertz counter I was then offered an upgrade for an additional $4 a day. Instead of my total being $15 a day it was $26. I was charged the full $15 a day for the upgrade, instead of the extra $4. When I called hertz I was advised by Diandra that "it's my fault and there is nothing she could do for me." I then asked for a supervisor and was told " they are all in a meeting." I proceeded to tell her I would hold and she advised that was unacceptable and disconnected our call. Now I've worked in customer service for many years and hanging up on a customer was never an option, unless the customer was irate and using profanity, which I wasn't. On top of being wrongly advised I was told I'm at fault and then further insulted by being hung up on completely unacceptable customer service.

12/27/2014

Overall

I am extremely dissapointed! We reserved the car ahead of time to avoid delays however, after flying for 6 hours and getting to Atlanta by midnight, the Hertz representative said we had to wait for 4 HOURS to get the car because they were over booked!!!

Overall
Best Rental Experience Ever!!

Every single person I dealt with at this location was extremely nice and professional. Outstanding experience!

07/24/2002

Provided by Citysearch - 
Overall
Hertz

This is my favorite rental car company. The men are always there to help me with my luggage and with a smile. Hertz is genuine.

Map & Directions
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Send to Phone
Hertz

2200 Rental Car Center PkwyAtlantaGA 30337

(404) 530-2925

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