Don't board your pets at this facility!!! Poor customer service. I've never met Dr. Bryant. On both visits I've encountered a male staff member name Larry and his disposition is horrible.
I dismissed Mack 101 review because all the other ones were decent and I wanted to patronize a local business. Big mistake! My first visit in February 2014 left much to be desired....Upon entering I noted that the facility was clean but not well maintained. Staff members greet you from behind a glass window from which they cant' hear you and you can't hear them. Speaking to them is a screaming match. You are not allowed to view the boarding area and there are no pictures available. Basically you just have to "imagine" where your dog will be kept. I was assured that they were familiar with my breed of dog, Pit Bull, and that it would be no problem to board him. You are not allowed to bring any toys or familiar items. Other boarders have actually suggested this to reduce anxiety. Larry advised that my dog would be fed and walked 2x a day for $17 per day, and that toys/blankets pose and danger when boarding. Upon my return I was told that only Larry and another staff member had been able to tend to my dog, and that he responded aggressively towards other staffers. I was reassured that it wasn't too much trouble. I told them I'd hoped to utilize them again.
Our 2nd visit occurred July 2nd -7th and it started off badly. I arrived early to a packed lobby to included 3 small dogs. I approached the window with my 90lb dog and I'm told to have a seat and wait a moment. After a 20 min wait Larry calls us up quickly processes my deposit and just as I'm paying another guy states "oh..he bites!" I ask for an explanation to the comment and Larry shrugs it off and states it's a note written on my pet's chart. I then inquire about the increase in fees and Larry shares they've increased the boarding fee and he forgot to tell me but it's ONLY dollar. Incorrect! Its $2 dollars...but at this point I'm headed out of own so I pray that despite my dog's continuous barks all will end well. Monday afternoon Larry calls to inquire if I'd like to have my dog cleaned because he was unable to be walked or leave the kennel due to his aggressive behavior. WTH??? I don't know what upset me more the vision of my pet stuck in some hot box surrounded in urine and feces or Larry's amazing comfort in asking for money when the basic services hadn't been provided. A friend who listened in on the call suggested I ask how would they be able to wash him if they hadn't been able to approach him for walking. Larry stated they had been able to get him out a few times with the tool used for dog catching and they would have to sedate him for bathing. I declined the service and will never return. Here's my bottom line....they have poor customer service and they provide the basic and nothing more in boarding service. This is not the best option If your dog requires a tender hand or a bit more attention. They will however give you tons of information about additional preventive medications and why its worth your $$$. Larry comes alive when talking about Flu shots and heart worms etc... YET the same guy who has a certificate in "common behavior problems" has only 2 words to MUMBLE concerning my pet....Aggressive and Sedate. I've never taken the time to write a review...EVER! Learn from my experience and take your pet elsewhere for boarding!