Enterprise Rent-A-Car

I have been renting all my cars from this location (about 10 a year), for 2 years. Great cars and service. Some personnel have promoted and moved on. However, the service remains exceptional.

I got there early for my rental and was accommodated right away. My car was ready and the staff was friendly and efficient. Queena F. was very polite and efficient. Great customer service.

On April 7th I booked a reservation for a vehicle at the ATL airport. I spoke with a representative and she just told me that they didn't have any vehicles but didn't even try to find a solution to assist me. I called back for another representative and they forwarded me to National stating that this was their sister company. At that point I spoke with Bob, Bob went out of his way to assist me during my visit. He was able to find me a car at another location, and this is where I met Tommy Burke. His customer service was outstanding. He was so helpful and saved me during a time I needed it the most,. Also Devian at the same location actually took us back to the airport train so that we didn't have to spend money on a cab. They were all awesome. My daughter was in town for a professional basketball tryout and we were able to do everything we had planned. If it wasn't for these guys, this would have been a horrible experience. Thanks to these guys it was a smooth trip with the best outcome. thanks to these guys!

I recently rented from Enterprise in College Park for a 4 day rental. I was totally unsatisfied, customer service was poor. A person from their office called to verify my reservation a day or two before plus I also called the day of to make sure they would have the vehicle ready upon my arrival. I arrived with no vehicles to choose from only to be offered 2 problem vehicles as my rental. I definitely will not be using this location again and personally feel as if I should have even been given a discount or even a free day.