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Copeland's Cheesecake Bistro

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Business Details

Hours:

Regular Hours

Mon - Thu, 11am - 11pm; Fri, Sat, 11am - 1am; Sun, 11am - 11pm (brunch until 2pm

Payment method:
amex, discover, master card, visa
Location:
Atlantic Station
Categories:
Creole & Cajun Restaurants, Continental Restaurants, Breakfast, Brunch & Lunch Restaurants, Restaurants

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03/17/2010
Horrible Experience

My husband, mother, and myself all decided to eat here for dinner one night. When we walked into the restaurant and put our name in they told us it would be about a 30 min wait. We were happy with that estimate and decided to sit and wait. (Take note we were 3 of 5 white people TOTAL waiting in the waiting area) After about 45 minutes went by (and we still hadn't been seated at a table) my husband went up to chec... view more

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11/18/2009
Top Notch

Being a full figured woman, and I do mean full, lots of places don't make enough room for us anymore. Seeing as it's not ""politically correct"" to be fat today!! However, the people made sure I was comfortable. The waitress checked on us to make sure we had everything we needed, and the food was outstanding!!! The manager that evening seemed to be very observant and did his best to accomodate EVERYONE!! Not jus... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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11/17/2009
Good food, a bit pricey,but la...

Good food, a bit pricey,but large portions. I haven't had any problems with going there or with take out orders, but I will watch my credit card charges a little closer after reading the previous reviews.

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10/31/2009
Terrible

Our waiter had little to no knowledge of the menu. We waited twenty minutes for our lunch. The staff was rude an unpleasant.

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06/01/2009
Good Food

I've been to this restaurant a total of 4 times. Twice I've sat in and the other times I've called for pick-up orders. I've been very satisfied with their food, but the service is just okay. For the main part, everyone does their job. I don't look for the waiters and waitresses to entertain me. I've always received my food in a timely manner and everyone is respectful. Everything could be a little better.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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03/07/2009
Horrible management .... Watch out for bait and switch, plus gratuity snuck in on parties of 2

Do you want bait and swith tactics, well Copeland's is the King of it (or full of it) when it comes to their final check, you never know what you are going to get. I'll never eat there again or any of their chains. The management team should get a clue. Nice going on sneaking in the 18% tip on dining in with no coupon, etc. If you are a tourist visiting Atlanta.and want a real Cajun experience in metro Atlanta, p... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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01/25/2009
Copelands at Atlantic Station is much improved

In spite of the negative reviews we had found online, our party of eight decided to give Copelands in Atlantic Station a try. We were in the area and liked the looks of the Brunch menu. From the time we entered until we left, the experience could not have been better. We arrived at noon and it looked like half the seats were already filled. The hostess was friendly and sat us as soon as they were able to re-arran... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
09/14/2008
Unauthorized charged to my credit card, very bad service.

I wouldn't recommend this place under any circumstances . I went there with my friends back in june, the food was horrible, service was bad, and what made matters worst they over charged my credit account. I used my credit card to make my payment and left my tip in cash 2 weeks later they recharged an additional $ 15.00 to my account. Please make sure when you eat out and when you are using your credit card that y... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
07/06/2008
Horrible service, ok food

We went to this ""bistro"" yesterday for lunch and it is by far the worst place we have visited in recent time. First, the hostest was very rude and it took quite sometime to seat us, although we were just 2 and the place was empty. Our waitress was more interested in talking to her fellow waitress than to us and it took forever to have our order served. The place was really noisy and half of the noise was from t... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
04/05/2008
Unauthorised charge

we went here for an afternoon lunch...the menu was really bad there were limlited choices took too long and hosts were rude..i was with my baby the host didnt help with the car seat or give any alternative suggestion as to where to put the car seat we put it on th sofa and i was holding my baby...AND FINALLY WHEN THE BILL CAME WE TIPPED 20 % BUT WHEN WE CAME HOME AND CHECKED ON LINE OUR ACCOUNT SHOWD A DIFFERNT CHA... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Copeland's Cheesecake Bistro

265 18th St NWAtlantaGA 30363

(404) 815-8800

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Copeland's Cheesecake Bistro

265 18th St NWAtlantaGA 30363

(404) 815-8800

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