I read the reviews to this salon, so I called in to make an appointment. They recommended Sarah, their best colorist specialist; whom I was told had 7 years experience. Once Sarah finished with my hair, I was very disappointed. She left the color dye in my hair for so long that my scalp started to burn while she was chatting away on her cellphone. The color turned out all washed out and uneven. I was lucky I didn't have any of my hair fall out once everything was said and done. I had politely asked the manager if something could be done to rectify the situation for such a poor job. She snapped at me and said, if you don't like our results, go somewhere else next time. I had a job interview the following day and was strapped for time, so I decided to give Bernadettes Salon a try; but buyer beware. Coincidentally, Kendra the lady I interviewed with had gotten her hair done by the same person and reviewed to me that Sarah only had 2 years experience. If you don't want to spend extra money getting a really bad color treatment redone somewhere else, I would avoid Bernadettes Salon like the bird flu. It is not worth the hassle, pain, or gas money to get there.