Mind-boggling! The customer service here was the worse I've ever experienced in a medical/dental setting. Three phone calls and one letter, and I've never gotten an answer to how much two procedures were going to cost me (that is, if I had them done there, which of course I'm not now).
I will say the dentist was fine, but after we discussed my need for a mouth guard and several filings (as well as my desire for whitening my teeth), I asked how much would I have to pay out of pocket? She said sometimes insurance covers the mouth guard, but often not; she didn't know how much all the filings would cost. She told me to speak to the woman in the front office and they could tell me.
The woman at the desk told me they'd talk to my insurance, and get back to me ... and they never did. So I called, and was told the woman who deals with the insurance would call me back ... and she never did. I called again; the woman was supposed to call me wasn't in, but she'd call me ... and she never did.
We're talking some serious money, and I just wanted to know how much I would pay -- I had every intention of getting the work done. So I called and left a frustrated voice mail message ... and no one called me back.
I even wrote a letter (when's the last time I did that?) to the dentist to alert her to the situation, and told her I was going to write negative reviews online. But I wanted to give her a chance to rectify the situation. Guess what? No response.
If this is how they treat a patient who isn't in a billing dispute, how the heck do they treat you if there is a mistake, or a problem with the bill?