On April 7th I booked a reservation for a vehicle at the ATL airport. I spoke with a representative and she just told me that they didn't have any vehicles but didn't even try to find a solution to assist me. I called back for another representative and they forwarded me to National stating that this was their sister company. At that point I spoke with Bob, Bob went out of his way to assist me during my visit. He was able to find me a car at another location, and this is where I met Tommy Burke. His customer service was outstanding. He was so helpful and saved me during a time I needed it the most,. Also Devian at the same location actually took us back to the airport train so that we didn't have to spend money on a cab. They were all awesome. My daughter was in town for a professional basketball tryout and we were able to do everything we had planned. If it wasn't for these guys, this would have been a horrible experience. Thanks to these guys it was a smooth trip with the best outcome. thanks to these guys!
What will determine a positive experience with Enterprise Rent-A-Car is the staff members and professionalism and consistency is key. My previous rental was at the Dunwoody, GA location. My first contract was not right, because the staff person misunderstood what I came to do. After rewriting a new contract 30+ days later, things went much smoother. Matt was my primary contact until I returned the vehicle. He was professional, knowledgeable and always courteous. As long as I rent from the right location, I will anticipate a good experience. I have been renting from Enterprise for years and am an Plus Member.
I always use Enterprise when renting a car for personal business. I usually use a location more north of my home than this one. I found this center to be a bit slow when checking me in, I have all of my information on file and yet they continue to ask me to fill out everything again. As well, the car was not very clean and the shipping stickers were all over the doors. Clearly they need to purchase some Goo-Off. On a positive note, returning my car was very simple. I handed over the keys and received the receipt via email.