Everyone was very friendly and helpful in guiding me to the Emerald Aisle to choose a car. I couldn't find one in the class I reserved so I choose one I was very happy with in the class above my reservation and no one said a thing. It had been a while since I rented with National and it seemed there some be something extra I was doing prior to checking out in the car, but nope! It was THAT simple! I was very impressed. The car was fantastic. The return process was slick, but I did forget my handicap placard in the door pocket. I called the lost and found and the car had already been re-rented, but no one had found it during cleaning I was told. The agent said he would look when the car came back, but he did not find it. I cannot verify if people there were actually searching on my behalf, or whether it was just stolen along the way, but at least my phone calls were returned and I was given a name and extension # to reach lost and found directly. Overall, I was very impressed as I have had some less than satisfactory experiences at the ATL airport car rental plaza with other companies. Will definitely use again based on Emerald Aisle, price competitiveness, free spouse driving privileges, and overall customer service.
On April 7th I booked a reservation for a vehicle at the ATL airport. I spoke with a representative and she just told me that they didn't have any vehicles but didn't even try to find a solution to assist me. I called back for another representative and they forwarded me to National stating that this was their sister company. At that point I spoke with Bob, Bob went out of his way to assist me during my visit. He was able to find me a car at another location, and this is where I met Tommy Burke. His customer service was outstanding. He was so helpful and saved me during a time I needed it the most,. Also Devian at the same location actually took us back to the airport train so that we didn't have to spend money on a cab. They were all awesome. My daughter was in town for a professional basketball tryout and we were able to do everything we had planned. If it wasn't for these guys, this would have been a horrible experience. Thanks to these guys it was a smooth trip with the best outcome. thanks to these guys!
Picked the car up an hour and a half late. I understand that the car was held for me and that I should pay for that time so I never argued but I dropped it off four minutes late because my GPS was a bit off with the new traffic pattern. I was charged an extra $17.00. Sort of upset me about all the things I overlooked...like this is the third time I have rented from Enterprise this year and the cars always have large amounts of water spots and or bird poop on them like they were washed with a bucket of dirty water. And there was an awful film inside the window like it was wiped with a waxy polish rag. And my most recent car was set up with the mileage in km and the outside temp in Celsius which I read the manual to update. All the little things I overlooked and didn't complain about came to a head when charged an overage for checking in 4 minutes late. I didn't argue. I accepted the fee because I had a plane to catch. Still on my mind though