Today we receive a call as Nov 10 2011 5:42 am, customer Bruno who request transportation to Doraville Marta Station. He want to be pick up 6:30 am in his house and asking if the unit will be on time. The answer was yes "the unit will in front of your house 6:30 am" The unit get to the address at 6:25 am and waiting to 6:35 am. Between that time we call the customer several times at his cell phone but he didn't answer; we found his house phone number, but was disconnected. We let him a message, to let him know that the unit get to his house on time and because he didn't answer the phone; the unit go to get the next customer. Mr Bruno call 6:45 am to let us know that he was taking a shower and he can't answer the phone; he expecting that the driver gonna knock his door. Anyway he said "I don't make complain if you send back the unit right know" We let him know that we can't do that and he get really obsess. Allways we learn something about complains. Keep in main if you call a transportation service; when is dark time the communication will be by the phone. If the unit isn't in front of your location on time call the base phone number. We had bad experience when is night time, drivers can't knock the door. Could be very dangerous for the drivers to do it especially if you are a new customer.
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I called a few other limo and party bus companies and most was either booked or the price was too high. I called global ground transportation and asked for a rate quote for a birthday party with 10 people for 2 hours the customer service rep was nice and explain the minimum was 4 hours at first i didn't want it for that long just wanted the guys to be pick up and drop off at the club. The rep was telling me how much fun we would have on the bus its like you are in the club but on wheels and thought true. he gave me a rate and i thought was that just the base cause it was a little high, he explain that was the total no other money i would need unless i went over my hours and i thought great. The bus picked us up at a hotel in buckhead the driver was nice and the bus was clean we had a wonder time and i would use them again
I work at a retirement community and recently we lost a beloved resident. The family Put their trust in me to find transportation to shuttle residents to the church. I contacted one company and they never got back to me and it was Friday at 4:00 for a Saturday funeral. I'm getting really nervous so I get on Google some more and find MTI. The woman who answered the phone was delightful and accommodating. They got a 21 passenger bus for me with less than 24 hour notice on the weekend! The driver showed up early! Everything worked out perfectly! Will recommend and use in the future!