I first found Mr. Peter Hennessy's name in a 2/12 "Automotive News" article. He was quoted due to the fact that he is Chairman of the Lexus Dealer Advisory Council. On 11/4/12, I asked his help in finding out why I had a 2 hour drive to my nearest Lexus Dealer, yet Mercedes, BMW, and Hyundai dealers are very close to my home. He not only found out, and diplomatically explained it to me, after going to Lexus Corporate in CA on a business trip, but he also helped me find, and get, with his New Car Sales Mgr.'s help, a 2013 Lexus LS 460 with 18" vs. 19" wheels on it. For some unknown reason, Lexus Corporate was, at first, only sending the 18" wheeled LS 460's to West Coast Lexus Dealers? So, Jay Burnett, the New Car Sales Mgr., suggested the "Pull Ahead" Program which was a new BOS Delivery System that reduced the lee time it takes to special order a new car from Japan from 90/120 days to 45/60 days. I was skeptical throughout the process, but it all worked out very well. I got the car I wanted, in the time frame I wanted it, and Mr. Hennessy kept his word to me that he would give me a price that I was comfortable with, on the exact car/options configuration that I wanted. It was a pleasure dealing with a true professional like Mr. Hennessy who, although a very busy man, and who probably doesn't usually work directly with sales prospects , was prompt in answering questions, and made sure I was taken care of even after he turned my over to others at his dealership. All the people at the dealership were very helpful and friendly, especially Eric Fischer, the sales person assigned to help us quickly learn our new car, when we picked it up after a 6 hour drive to get to Hennessy Lexus of Atlanta. The only negative about my experience is that their Parts Department had totally different information regarding touch up paint for my new car than three other Lexus Dealer Parts Departments had. Mr. Burnett finally got to the bottom of the problem and told me "There was an issue with our system not showing the correct product." The touch up paint was part of my purchase, and the delay in getting it was no big deal, but I still don't understand why their "system" showed something different than three other dealer's systems. All Lexus "Parts" Systems should show exactly the same information on two different touch up paint part numbers. One is the "BC", or "base coat", and the other is the pearlescent top coat.
My sister recommended Cynthia to me some years ago. She told me..."Cynthia's great Rick. She'll make you look like a star," which is just what I needed to hear. I was living and working in Las Vegas at the time and my look was important to my business, so I gave Cynthia a try. Cynthia listened (actually listened) to my concerns about how I felt I needed my hair to look and was able to give me a style that worked in the boardroom in the daytime and on stage at night - that perfect balance that, believe it or not, was a real challenge to find in Las Vegas. At that time, in the early nineties, I had to be in Georgia a lot, so it was only natural that I would use Cynthia but after several seasons of going to her (between salons in ' Vegas) I realized no one I had used since the seventies had done as good a job as Cynthia was doing now. I began arranging my trips to Atlanta based on her schedule as much as mine...yes I am vain about my looks, obviously. Is she expensive? Compared to what? The Hair Force chain, a $5 nightmare? The ditz down at Neiman-Marcus? Please! She might be a little pricey, but she beats all the competition in her neighborhood. Is she inconvenient? Well, for me she is - very. I now live in back in the south, but not Georgia, and I still jump through hoops to get in her chair...because I know when I get out of that chair my hair will look exactly how I want it to look. I am rarely (never) on stage anymore but I still have to go to the board meetings. When Cynthia is done with my hair I am ready to take on the world...because I know I have the best haircut in the world. That's how I feel and Cynthia neither asked for, nor paid for this review. I just wanted to let everyone know how happy I am to have her as part of my staff.
When my 2005 Toyota Prius suffered a scratch on the bottom panel, I immediately scheduled my appointment with Jim Ellis Collision Center. Let’s face it – they are experts. Even though I am sure all the repair guys are great, we were lucky to get Michael Antonovich. He kept in constant contact with us as to what phase Jim Ellis was with the repair and THE CAR LOOKS LIKE NEW. Even though the car is a hybrid, they had no trouble in fixing it. They even said they had a man on staff that had worked with hybrid vehicles. For those customers who complain that the collision department may be a little slow, please thank your insurance companies. If it weren’t for professional collision centers, consumers would be taken for “a ride” each and every time we went to get our car repaired. From my insurance agent, I received an initial check for $650. The final repair cost $3000. Without the help of professionals who make insurance companies replace damaged parts with NEW parts, who knows what kind of repair I would have come away with? We as consumers do not have it in our DNA make up to have to fight with insurance companies to get the true repair dollar value when we go in to have our cars fixed. I thank Jim Ellis for being there to represent me, to fix my car but mostly for being one of the most courteous staffs I have ever had the pleasure of dealing with.