Saved to Favorites

T S Mann Lumber Co

Add to Favorites
OPEN NOW
Today: 7:00 am - 5:00 pm
Years in Business icon
93 Years
in Business
BBB Rating icon
Accredited
Business
(978) 249-2206Visit WebsiteMap & Directions199 Petersham RdAthol, MA 01331Write a Review

More Info

Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

Phone: (978) 249-5878

Fax: (978) 249-5878

Categories

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
BZ
Brenden Z.

08/18/2018

Overall
Selection
Service

Best prices in New England. Great service, delivered on time, and were extremely helpful working around my budget. Mann lumber is the real deal.

LL
Louise L.

01/22/2016

Overall

I've used Mann Lumber for the last 4 years, remodeling 2 houses. I've always had great customer service, Tom was wonderful, and everything was delivered on time and as promised.

LE
Lori E.

12/20/2015

Overall

I shopped all over New England for the best prices on quality pine flooring and ended up at TS Mann Lumber. This is a family business and their passion for lumber was clear to see. They always have an assortment of antique items around as well, such as old signs, millstones, and vintage barn wood. Definitely worth the drive from Boston.

WT
William T.

12/09/2015

Overall

Worst vendor experience I have ever had. Contracted Mann to saw, dry and plane oak from our building lot for flooring for a house we're constucting on the site. The plan was to use the better lumber for cabinets. Tom took a substantial deposit, then stopped responding to e-mails and calls. After months, I'm finally told the lumber is dry, but more e-mails and calls about deliver aren't answered. After more delays and unanswered calls, I threaten to contact my lawyer and file a complaint with the AG. He suddenly responds and can get the lumber to his lot the next day. I arrive to pick up better/quarter sawn boards, which I paid to have set aside, and he says his truck was overloaded and the only lumber he couldn't get was the quarter sawn stock! I push to have him get this, and offer to pick it up myself, butweeks go by with no response. Another treat to file a complaint with AG, and he cut me a check for the missing lumber, but I am now out of stock from my lot that I was going to use in our new house. Not replaceable. I had someone else pick up dry lumber Mann did have ready, and they started to planing the flooring today. Oddly, all of my personal lumber has grading marks, and rough lumber is burried under some better stock. Mann skimmed the best lumber, after charging me to mill it, and then shuffled board to hide the scam! There is more, but you get the idea. Stay away!

JK
Jay K.

05/12/2015

Overall

Scam business. They take your money with no intention of providing anything. Just use the deposit to get some cash flow in the slow winter months. Stay away from this dishonest business. Complaints filed with the Mass Attorney Generals office and BBB.

MS
Michelle S.

04/25/2014

Overall

I wish there was an option to put no stars. I would NEVER recommend this company to anyone. Very unprofessional. We ordered our wood floors through T.S. Mann Lumber and was told by Tom they would be in within a month. 4 months later they were still not in, "next week, next week" was all we were told. Never came, never got calls and finally after a couple threats to do so we cancelled our order and wanted our money back. He kept telling us he did not have the funds to pay us back. Went there got a check dated for the following Monday and the funds were still not there. Finally a week later we were able to cash it and get our money back. Highly discusted and do now know how they maintain to run a business. Now we are still without floors and our whole renovation is pushed back making this more of a hassle than it should be. It honestly was not even the fact that we did not get the floors on time, it was that there was not even a call to let us know what was going on. We would have to literally call 5 times and demand a call back from Tom before we were able to talk to him. Save yourself time and money and go somewhere else.

Details

Phone: (978) 249-2206

Address: 199 Petersham Rd, Athol, MA 01331

Website: http://www.mannlumber.com

More Like This