Astoria Veterinary Group

I've been taking my dog to them for 5 years because they are the highest rated in the area and because it is convenient. Doctors are for the most part very good. The weekend receptionists are so sweet especially the Asian girl that works there on the weekend. THE WEEKDAYS ARE A DISASTER! the receptionist at the front desk is the rudest person of all time. She will put you on hold for 30 minutes then come back to the phone and forget who you are. When you go there she will keep you waiting for hours and completely forget you are there then be completely nasty to you when you call her out on it and still won't help you. She will go about her business on the computer/taking personal calls/eating/ordering food etc..



the pricing for this place is ridiculous and their quotes are lies! we always have issues and have to argue the prices with them. They will charge for every little thing, and if you are not careful they will get away with it and you won't realize it til you get home and look over your invoice. DO NOT PAY THEM TIL YOU ASK WHAT EVERYTHING IS. I got charged for things that my dog didn't even go there for. If you try to ask the receptionist a question she will say "it is what it is and we will not release your dog until the bill is paid."



My dog had surgery earlier this week. We were quoted for between 1500 and 2000 for everything (especially cuz I was there 2 times within 2 weeks for the same issue and they charged me in total $800 JUST DAYS! prior to the surgery for medications and treatments my dog didnt need so he suffered unnecessarily for weeks while all they needed to do was give him an Xray like i had suggested they do but they were adamant he didn't need it and they would do it next time. SO i go to get my dog. I wait an hour before anyone even helps me. The receptionist tells me my bill is $700 more than we were quoted for!!! I called daily and there were no complications and we were told that the $1800 i had to put up front for the surgery would be more like $1500 and they should be giving me money back unless complications arose. I had to fight with them for over an hour. This receptionist would not get off her you know what and go get anyone to help me so I had family members barrage the office with phone calls. WE HAD A SIGNED DOCUMENT with the quote she wouldnt even look at it. finally one of the vets came out and took $200 off so I still had to give them more money but at the point i just wanted to leave! on the invoice were things my dog wasnt even there for and didnt need! NOT TO MENTION THE MONEY I SPENT DAYS PRIOR FOR THE SAME ISSUE THAT THEY DIDNT TREAT!



My brother had the same issue. Their puppy had parvo and was there for days. They tried to overcharge them when they went to pick her up and wouldn't let her come out until the bill was paid for. I had also paid for 2 of the days she was in the hospital as a gift to my brother because he was a student at the time and couldnt afford the treatments. SURPRISE! when he got there they charged him the full amount. I had to fight with them for almost 2 hours by phone and had to leave work early to go there and bring my bank statements to prove that i had paid for it and the receptionist still tried to fight me.



like i said before, the vets themselves are great and really know what they are doing. the place itself is so poorly run and they hired that (cant use the word i'm looking for on YP) at the front desk! NOT WORTH THE TROUBLE YOU WILL BE AGGRAVATED AND WANT TO FIGHT SOMEONE I PROMISE YOU. if you are ignorant to the charges you will pay and not think of it. RIDICULOUS



I WILL NEVER BRING HIM THERE AGAIN!