I bought a new Miyata Triplecross (Japanese-made) in May 1990 just as "cross-bikes" were making the biking scene. I lived in Greenville NC at that time, 330 miles away and bought the bike while I was in Asheville on business. I was out there about once per month/6 weeks. Anyway, the rear wheel had some wobble and I had several spokes to break. I was 165# so it wasn't my weight. JM Hearn agreed to totally rebuild the wheel so I shipped it to them and got it back in a reasonable time...no charge. Now, 25 1/2 years I am still riding that bike and the wheel never gave any problems. I now live in NW Georgia (Powder Springs) and ride several times per weekon the Silver Comet Trail. BTW, this was a $500+ bike in those days..roughly equal to a $2000 bike today.
Serving the Asheville Area.
From Business: SCREENPRINTING; DTG DIGITAL PRINTING; LOGO EMBROIDERY, TACKLE TWILL, DISTRESSED APPLIQUE; RHINESTONE DESIGNS; ATHLETIC TEAM UNIFORMS Custom Team Uniform Printing an…
Well, I coordinated my FFL transfer and requested that he let me open the package upon my arrival. Instead he went ahead and opened it and I can say that I was a little schocked because he gave his word over the phone that he would not open the package. I wanted to make sure that I received it from the SELLRr of the gun in the exact same condition in which they sent it. Therefore, I really do not know how he handled it upon opening it...or whatever! I really believe that people do not know what "keeping your word" means. Could you also please tell me where true customer service has gone? You make a simple request and people do not even respect it.