First of all let me just say that I have been to a lot of Plato's Closets, and Asheville is by far my favorite! I have 2 teen girls and ever since our first trip there 2 months ago we barely ever go to the mall. I went online to read reviews just to see what other people think about the store, and sadly only people who were not able to sell their clothing are the only ones writing reviews about this wonderful store. As for my experience, my girls and I have brought things in before and the first few times they were not able to take anything. The girl who went through my items was sweet and professional when she explained why she could not buy anything. After asking questions about the process, they helped us learn what they do and what they look for. I am learning what they like and now they take most of my items when I come in. I also want to note that I have been in the store on a busy saturday and was so impressed by how they worked to keep the store up, go through bags and bags of clothing and still have great customer service! While I can sympathize with the people who feel that their items were unjustly passed on, I understand now that it is not an easy pert of their job, but that they have rules and guidelines to follow. They have a friendly staff and a store full of great stuff. I would tell anyone to go there!
Prices are good; clothing is organized by size and color. The staff I met seemed to have a "meh" attitude. I asked for use of their public restroom and was told they didn't have one. I'm pretty sure businesses of over 1,000 sq. feet, by law, must provide restrooms for customers. I purchased some jewelry and will visit again but suggest they improve in the customer service area. Perhaps it was just an off day for staff (it is inventory time) but Asheville is known for its Southern hospitality and this experience did not live up to my expectations. Nonetheless, I'll give the store a second chance.
This is the best thrift store by far - it is the largest. It is clean, has clean bathrooms, changing rooms, drinking fountains, plenty of parking, safe location, etc. Tons of high quality merchandise. Mostly great prices, with a few things marked higher than normal by the staff (though not nearly as overdone as other goodwills like the south asheville one). If you're up for some real treasure hunting, also visit the Clearance Center, around the back of this store. It's tons of bins to dig through - purchases are $1.10/lb.