U-Save Car And Truck Rental
- Mon - Fri 7:30 am - 6:00 pm, Sat 8:00 am - 2:00 pm
I am not sure what had happened to the person who wrote the negative review, but I left another car rental company purely for the opposite reasons: prompt, caring, courteous, and professional service. I rent every other week, and they have yet to let me down. And yes, the owner really does care very much.
I must give credit when and where credit is due. As a traveling Executive, I use the 'big guys' on a very regular basis. I probably would be looked at as a Platinum Member with a couple of the nationals. Recently, due to another event in Asheville, I found myself getting #@%&! on my booked reservation. Surprisingly, none of my regulars could, or would, come up with a car for me. And they didn't seem to give a hoot about it either. Anyway, I was exhausting all of the companies in alphabetical order and found myself on the 'u', leading me to U-Save, of which I had never heard of. When I called and explained what had happened, the man answering the phone asked if I could give him an hour because he had a car that was dropped off at a car dealership earlier. Although it was 5:30 in the afternoon, he said that he could get his wife to come over and pick him up as soon as they closed (6:00) and then run him over to pick up the car, wash it, and have it ready for me. And this would be 30 minutes after they closed! Bottom line is that you do not find service like this anymore. I was more than impressed . . . I am sold! And to put a cherry on the proverbial cake, the car was nicer than most that I receive from the other guys. There truly is something to say about locally owned businesses.
The Most UNPROFESSIONAL place I have EVER had the displeasure of dealing with in my life. They seem to boast about their great "customer service" skills and small town aura of business sense and that they are passionate about their community.As an Asheville Native I am appalled by what I am going through tonight.I sit here writing this review at 3 AM.Me and my husband took a wonderful vacation for a week and decided we would rent a car for out trip,I researched online looking for something simple and hassle free,I thought immediately "local is better": WRONG. I was to return the car @ 9pm 6/26/11 (on a sunday) ,Though the "receptionist" made a typo and put AM not PM, This is only one of the mistakes on my original paperwork,she misspelled my last name as well,when I had to come back to the facility to add my husband on to the rental agreement the other woman was not only being very rude by not wanting to get off the phone she seemed to want to move at a SLOW pace to show us her disdain for not wishing to not only add him on,but FIX my paperwork! When my husband told her what he did for a living (long haul trucker) her entire demeanor Changed,as though we were even "Lower" trash beneath her feet.When I went to return the car last night,NO DROP BOX.. only a mailbox with no lock.All the doors were locked and no where to put the key!? I could not get in touch with the OWNER though on the office phone it states "I am ALWAYS available for you on my cell phone" The lovely ending to this beautiful experience? VOICE MAIL WAS FULL.. then? it WASN'T.. so I left a message.That was @ 11 pm after driving back and forth for over an hour and half,upset crying and not knowing what to do.Bottom line? AVOID LIKE THE PLAGUE NEVER EVER RENT FROM THESE PEOPLE.I will be passing this on all over the internet,this was the WORST experience after a lovely vacation.To add to this review: this add stated before I even started this review this place was "reported to be out of business" not true.They are Open,but how I will never know.If I treated my clients the way they do theirs I would be bankrupt and out of of business myself! Show less