Incredibly high rates, customer care failed in the end.
I had my van towed there to check the fuel pump. Had to pay $84 for a complete diagnostic of the whole car. I was given an estimate for replacement of the fuel pump at over $900.00 and recommendation of replacing front brakes and rotors for close to $500.00. I called several other garages, and found I could get the same work done for less than half the price at all of them. I told Organic Mechanic that I would be taking the van elsewhere for the repairs. The staff was extremely nice and informative up until I paid the $84.00 for the diagnostic, however not one of the mechanics or office staff lifted a finger to help us push the van onto the tow truck. I can't imagine there are no gentlemen there, so they must have been specifically told to keep working and allow a woman to push a van as they watched. Luckily it was not difficult and we proceeded off the lot. I would recommend this place to anyone who wants to pay twice as much as any other garage charges, and will not disagree with the proposed work or rates.