My Sister went in for an MRI and completed the surveys and demographic information which included her weight. She was referred by her primary care Provider. When she got there she was never seen by the technician Kenneth as apparently she was too large for the CT scanner. Instead of discussing with my sister and other options, he instead had the clerk tell my sister that she was too big for the machine and she would need to call her doctor. I find this very poor professionalism and not patient centered care at all. We are now attempting to find a scanner to assist in diagnosing an already concerning issue related to an enlarged spleen and elevated liver tests. You would think that a facility that specializes in an open MRI would have capacity for a large person. Or at least would have been contacted after the information was reviewed ahead of time. Isn't this why information is sent in advance? Thanks for the embarrassment and contributing to an already highly stressful situation.