Horrible experience. Not a bad place to go to shop, but a horrible place to go if you need anything repaired. I had 3 of my helicopters sent off to Johnson city. 2 to be trimmed out and 1 to have some very minor repairs done. I was told it would for sure only be a week before I got them back. It has now been 10 weeks (no joke) and haven't heard a word about them. I call every week to ask if they're done and they always tell me next week and then I am told by management "we have your number so we'll call you when we find something out". I've been told this many times and they are yet to call me back. What a joke. A simple job that if I was to know what I was doing as they do, it would be done in 20-30 minutes. this business is run by amatures and I will never step foot in that store again once I finally get my helis back, if that ever happens. Take my advise and just go somewhere else.