The review written by old jeep 1998 is my husband and he was totally wrong in writing this. We have a toy poodle and we are the ones that did not keep up with her grooming. That is what led as he call it the $ 3.00 haircut. They had no choice. I am sorry that he took this approach. They are the BEST GROOMERS IN ASHEVILLE!!! I will not take her anywhere else and I am just glad the Elizabeth the owner still allows me to be her customer.