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1 Rocky Ridge Rd, Asheville, NC 28806
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Location. Near the airport, Hampton Inn Asheville I 26 Biltmore Square is located in Asheville's Biltmore neighborhood and close to Biltmore Square Mall, Antler Hill Village, and North Carolina Arboretum. Additional area points of interest include Biltmore Estate and Asheville Mall.
Hotel Features. Recreational amenities include an indoor pool, a spa tub, and a fitness facility. This hotel has a 24 hour business center and offers small meeting rooms and audiovisual equipment. Complimentary wireless and wired high speed Internet access is available in public areas. This Asheville property has 45 square meters of event space. The hotel serves a complimentary hot/cold buffet breakfast. The property has a complimentary airport shuttle (available 24 hours). Self parking is complimentary. Additional property amenities include tour/ticket assistance, express check in, and express check out. The property has designated areas for smoking.
Guestrooms. 121 air conditioned guestrooms at Hampton Inn Asheville I 26 Biltmore Square feature MP3 docking stations and coffee/tea makers. Beds come with down comforters and premium bedding. Furnishings include desks and ergonomic chairs. Refrigerators and microwaves are offered. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Wireless Internet access is complimentary. In addition to complimentary weekday newspapers, guestrooms offer phones with voice mail, as well as free local calls (restrictions may apply). 32 inch LCD televisions have premium cable channels. Rooms also include blackout drapes/curtains and irons/ironing boards. Guests may request hypo allergenic bedding, extra towels/bedding, and wake up calls. Housekeeping is available daily.
We just spent 4 days at this hotel and everything from the staff to the hot breafast was great! The room are well decorated, the bed makes you feel as though you are at a spa. We will definately be back!
Thank you for your wonderful comments regarding your recent stay at our hotel! My satff and I love our newly rennovated hotel and having a different nice hot breakfast is a great way to start the day. On behalf of my entire team I want to Thank you again, it was a delight having you with us and hope to see you soon! Best regards, Barbara Kish / General Manager
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I've stayed at a lot of Hampton Inn's and can honestly say this location is probably THE worst in customer service. The front desk employees were very short, curt and rude to the customers - not only myself but as a witness to another customer's experience. While checking in, a lady had came in with a reservation which they could not find. Understandably the customer was a bit upset and said she had a reservation number which she was told ""we're full I can't give you something I don't have, you should have called us directly to confirm. We would have told you that you didn't have a room."" Unbelievable!\r \r Upon check in our ""free hi speed internet service"" was not working, when we called the front desk asking if they were having problems I was told ""there's a guy on the net down here, it must be your computer.' No other offer for help or anything. \r \r I will say the housekeepers were extremely nice and friendly. It seems it was only the front desk employees (four that I remember) that were lazy, rude and could use a training course in courtesy and hospitality. I will not be returning to this location. Ever.
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