Do NOT use this company!!! We got married in Asheville on June 7th and paid for a school bus to take guests to and from the wedding, and also for a Rolls Royce for me and my husband's send-off car. A week before the wedding, we needed to simply change the order of pick-up hotels taking guests to the wedding...it was like pulling teeth trying to get hold of someone that could help us out. Multiple emails and back-and-forth calls. We had to ask for written confirmation when we finally talked with someone on the phone (who was very short during the whole conversation). Well low and behold, the new pick-up order we discussed and had written confirmation of was not followed on the wedding day! Very annoying but luckily no guests were left behind.
The Rolls Royce was a surprise to me from my husband, so I was looking forward to seeing what the car would be all night. The car was supposed to be there at 10:30. Waiting...waiting...we did the send-off walk 3 times! We tried calling Elite but no answer. We had the school bus driver (taking guests back to hotel) wait with us in case we had to just take the bus. He finally got a hold of the Rolls Royce driver who was 'on the way'. By now it was 10:50, and he wouldn't say where 'on the way' was exactly. At 11pm my husband and I said F*** IT! and just rolled out in the school bus. The only star will be toward the bus driver, who was very nice and apologetic about the situation, he was clearly embarrassed for this company. He probably was never even given the updated hotel pick up schedule.
When we emailed the next day to ask for our money back, the owner said the car had broken down and that's why it didn't come (then why was it 'on the way' the whole time?) He said he would refund for the car, but offered ZERO apology. Such a big moment for a wedding and he could not care less. No one called to give us an update or offer a substitute car, and the fact that no apology was given was COMPLETELY unacceptable. Don't let your event or wedding be ruined over this horrible company!