Hmm. When I saw the one star review on here, I was incredibly curious to hear the story because my husband and I have visited Asheville Hardware frequently since we moved to this area a couple years ago. We love it there!! Not only have we been pleased with the new tools and materials that are available, but we have been even more thrilled with the consignment area. We are starting our studio on a very limited budget and the consignment area has provided us with many quality tools that we would not have been able to afford new. It is also worth mentioning that staff have always been super helpful and friendly. Not only are they helpful with technical information when we need it, but they also are very friendly. We enjoy talking about different projects and blogs when the opportunity arises. There is no doubt that we'll be back at Asheville Hardware again and again and again and again . . .