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Arc Agency Inc

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Business Details



in Business

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General Info:
Arc Agency, Inc began operations in January, 2005. Although we are a 5 year old company, the experience of our owner/operator and staff make us an extremely reputable firm to deal with, whether you are a tenant renting a unit or an owner with an investment property to be managed. We have over 30 years combined experience in the property management industry. Terrie is the Broker-In-Charge of the corporation and will act as the Primary Property Manager. Terrie Willis received her NC Real Estate Broker's License in July, 1997. She is a Graduate of the Realtor Institute ( GRI ). Terrie has been a member in good standing with agencies including the Asheville Board of Realtors, the North Carolina Association of Realtors, and the National Association of Realtors since her licensing went into effect in 1997. Terrie has worked in the Property Management profession for the past 17 years. She will be listed as the Broker-In-Charge with the NC Real Estate Commission. In August, 2004, Terrie graduated Magna Cum Laude with a 4.1 GPA from the American Intercontinental University with a Bachelor of Business Administration degree, with a concentration in Management. This was a life-long dream of hers as she was the only child out of 5 in her family to graduate high school and attend college. We are striving to become one of the best Property Management Firms in the Asheville area. We are constantly striving to increase our services provided to owners and tenants.
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(Renter) I am appalled at how horrible the customer service with this agency is. Once they get you in the door and get your money they automatically start ignoring you. If I tried to call about something, I would have to call all day just to get someone to pick up the phone. More times than not even during business hours that person would be the answering service. If I would leave them a message whether it be on the answering machine or with the answering service I would never get a return call. I only had minor problems and things I needed to discuss but I’m grateful it was never anything major because I never would have gotten anything done about it. If someone did pick up they were never friendly and never knew what you were calling about. They would ask if they could call you back but of course never did! We called to make sure they would be there on the day we were going to turn in our keys but when the day came we sat in the parking lot for an hour and a half waiting for someone. Finally we put our forwarding address on paper, put our keys in it, and put it in the drop off box. The next week we received a call asking us for our forwarding address (which they had from the note). This anger is not from not getting our deposit back because we did. This is just from lack of any customer service skills. I would not recommend this agency to ANYONE!

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Arc Agency Inc

31 College PlAshevilleNC 28801

(828) 350-9400

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