Appalachian Stove & Fabricators Inc
purchased Appalachian insert have had nothing but problems with it. from replacing heat 2x shield 3 different stories how ceramic insulator is installed.Replaced blower unit 7 x . glass in stove improperly installed. these are only some of the problems. spoke with Tina, very nasty lady.
Believe what you read here. Despite the bad reviews about this company, I tried doing business with them--mainly because I purchased a home with one of their fireplaces already in it.
Marci told me to send her a photo and she'd call me back. After waiting 45 minutes I called again. On the phone she said, I'll call you back.
Two hours later, no call. I called and a guy answered. I explained the situation and he said they were busy. I told him about the poor reviews his company had gotten online and he acted unconcerned. I then told him I decided not to buy from them and he just said 'Alright.' How are they still in business?
We ordered a blower from this company online(also known as "Gas and Wood Energy LLC") Our account was charged immediately, but it's been over a month and no sign of it yet, and we can't get in touch with them either! If this place is not actually a scam, it definitely has some shady business practices! Also, the only lady we can get on the phone is both unhelpful and rude at the same time.
A review of stove model 30CD by Appalachian: I bought this stove as an insert. Installation was a pain as the owner's manual was terribly vague. The stove never seemed to work properly as the catalysts would never kick in. After much trouble and many emails, I discovered that the housing for the catalysts was not sealed properly and had to buy furnace cement to seal it. The glass still turns black with soot though not as bad as before, and the catalysts do now work. A nice looking stove, but very poor construction--it doesn't have the heat output that I had hoped for. BUY A DIFFERENT BRAND. Do your research. Don't order online if you can help it.
I wish they were open when they said they were open. Their salespeople (Tina) showed very poor customer service. We have lived here in the mountians for over 20 years and have always done business here. NOT after the way I was talked to and hung up on ... she wouldn't even let me talk to a manager. I will take my business to Biltmore Hearth & Home In Mills River. Bo was very nice and willing to help me ... Thank God there are still Good people in this world that care about customer service.