Personally very nice man, witty and interesting. But since the purpose of my visit was not a social call, I have to give a low rating here. Don't think he tried to listen when I explained what I would like to do with color and insisted to go along with his judgment, always stressing how he's an expert. While the color is kind of nice, it's the opposite of what I asked for, hardly noticeable vs. the contrast I requested. I had gone along with it, maybe given the web writeups I had read I secretly was hoping for a miracle. Should have known better, wasn't shown a color sample of hair which is usual practice is salons. The haircut was a basic trim along the bottom, zero work around long layers. By that time I didn't feel like arguing since I knew I'd have to get someone else to fix this later and I was close to tears. The prices are low but representative of the work. Pains me to write this but it's my honest experience.