Here are a few reasons why I would never recommend the North Asheville Animal Hospital.
1. I called the North Asheville Animal Hospital at eight in the morning because my dog, who is twelve years old, hadn't eaten in two days, this was day number three, and he could barely walk. They said they would get back to me. They finally got back to me at 5:30. I was worried sick the entire day and when I did bring him in, I had to carry him as he was unable to walk.
2. After that visit, I had to bring my dog back three times because he was getting worse. This went on for a period of three weeks. Finally, I thought he was dying so I went to the Upstate Veterinary Specialists.
3. Another time when I questioned the price of a procedure, the owner asked if I questioned buying clothing that's marked up 200-300%. Then he suggested I go try another vet and he made it clear that he was a busy man and to stop wasting his time with my question.
4. It's almost impossible to get the same vet on consecutive visits unless you call weeks in advance. When my dog was very sick, I saw three different vets in three weeks and received three different diagnosis. One diagnosis was for pancreatitis, which he has, but they didn't ask about his diet or inform me that I should put him on a strict low fat diet which was negligent and could have further jeopardized my dog's health. They gave me zero advice on what to do about the diagnosis. They just gave me drugs. I went home and did my own research so I'd know how to help my dog. The vets are rushed. It's a fast paced environment which is impersonal.
In my experience, the North Asheville Animal Hospital is the worst clinic I've gone to in over forty years of pet ownership. If you want to pay a lot of money for a fancy building and be belittled and berated for asking a sincere question, then I recommend them, but start saving your money because you'll need it. It's marked up like clothing. The owner said it himself.
Dear Tom, We are sincerely sorry that you feel we failed you and your pet, but please know we did try very hard. We respect you and understand that dealing with a serious illness in a beloved pet is very hard. All of us at AHNA regret that we cannot offer free care and that some patients require complex diagnostics and more than simple care to get well. To keep costs low, we recommend only what is necessary and to do tests in an order that will give the most information at the least cost. We also are always working hard to stay within the financial limitations that the family has and in your case, provided some services at no charge. During my last conversation with you, I could not make you happy, so I did say that although we were honored to be your pet's health care provider if you are unhappy and dissatisfied, we will understand if you wish to try another veterinary hospital. We are glad you have found an animal hospital that you like and all of the doctors and staff and myself wish you and your pet the very best and regret that you felt disappointed by our efforts. Sincerely, Dave Thompson, DVM