I was calling around to all the Sam's trying to locate a particular pitcher/glass jar that Sam's sold around the holidays. I called the Arvada store and was lucky enough to get Nikki. I had several questions for her that had her on the phone for 15 minutes and she continued to give me the best customer service. When she found the product I was looking and heard me say I lived in Aurora, she immediately asked if she could locate this product at a closer Sam's to our house. I can't tell you how happy I was with her service. I hope all Member Service employees at Sam's have the same attitude. I only wish I did live in Arvada to purchase the product and thank Nikki in person.