We made our reservations in advance but mistakenly reserved for July instead of August. When we got there and we became aware of the mistake at the counter. The agent worked magic and matched the original reservation price. I really appreciated the great customer service.
The outside of the SUV I rented for a week was dirty and they told me that the car wash doesn't do that good of a job. I paid for full service not mediocre service. Other than that the 2016 Ford Expedition was as a new vehicle should be......Great!
My experience to pick up and return from Regan airport in DC was fast, easy and great service. I did not get any pressure from acquiring extra insurance coverage and gas fill up. Just a simple yes/no question. Will use Alamo again.