Ideal Dental South Arlington

Your employee at the front desk Morgan was the highlight of my milestone dental experience. She took time to explain things to me, was very friendly and professional.

All of your employees should strive to be more like morgan!!

The receptionists are rude and incompetent. They practice dishonest billing procedures. They will give you an estimate saying the fees are guaranteed for 90 days and not honor it. They will lie and deliberately withhold info about your coverage. If your insurance pays a larger portion than expected when you have already paid "your portion" of the estimate they will refuse to refund you and say "they absorb the money" and "this means the insurance will allow them to charge more". But if the insurance doesn't pay as much as expected, believe they will troll you for more money and threaten you with collections. It is deplorable that the manager is OK with lying to clients who aren't as knowledgeable about insurance billing. It's disgusting that the staff sits within earshot of the patients in the lobby and gossip about co-workers and clients. Dr. Merchant was great, probably one of the nicest dentists I've seen, but the staff and their dishonesty is unacceptable and I will never go back.

Great service and awesome staff. Very nice office and highly recomended. Will definietly go there again.