Owner, Doug, emailed me & called me on Sunday to arrange repair for next day. The technician, Cary, came at assigned time window. He removed my 1 large broken tension spring and replaced with 2 springs. He changed all rollers from metal to nylon. He recommended to change the worn out end plates. He completed the repair within 1.5 hours. Last, Cary reprogrammed garage door opener to ensure prefect seal with floor. My garage door has never been so quiet that now we hardly know if someone is parking a car. Believe me, the internet shows you how but Independent Overhead Doors (IOD) are the experts in garage repair. Well worth the money $$$.
Broken torsion spring on my garage door. Called on a Saturday and he worked me in that afternoon. Replaced both springs with the same gage as what was previously installed, but he concluded these were the wrong gage for my door. He stayed longer to install a pair of heavier gage springs, and these worked much better - the door opened easier with less stress on the door opener. The original quote was fair, and he did not expect anything more for the extra effort. I was very happy with his conscientious work and tipped him $20 - you just have to reward guys like this for a job well done.
I called Independent Overhead Doors based on the reviews I found here. I'm so glad I did. I called late this morning and he showed up in 2 hours (this is Saturday) to fix our torsion spring. Doug is very professional and a nice guy, couldn't ask for better! He had it totally repaired in less than 30 mins, including spraying lube on all the joints & tracks on our door, good as new. It also cost a lot less than I expected to have to pay. Would recommend to anyone and everyone! Best service experience ever!!