My Husband and I were searching for a vehicle for our daughter. After looking at some pre-owned lots and searching the internet, I ran across the make/model of the vehicle we were looking for online at auto trader, for sell by Cransh Auto Sales. My husband called in the late evening (around 9pm) on a Monday and left a message. To our surprise, Ricky called us right back! Our conversation with him was unlike any we had experienced with other dealers: he answered all of our questions, was very informative about the vehicle and was not at all pushy to make the sale. We appreciated the honest, straight forward approach he had without the “games” we were getting at the other dealers. I will mention though there was no need to haggle over the price. The vehicle we were interested in was a Toyota RAV4. The amount we wanted to spend equaled around a 2007-2008 model everywhere else. Cransh was listing a 2011 model with the same options and less mileage than what we were finding elsewhere! And it was a 4WD! I can not stress this enough…We are NOT the type of people to purchase a vehicle online, sight unseen. However, Cransh is located over 250 miles from us. Because of the 25+ pictures listed, the straightforward, honest approach Ricky had, the reviews I read online of Cransh, and the free carfax report they offered right on the vehicles ad, we decided to move forward. We purchased the vehicle the next day (Tuesday), and it was delivered on Wednesday. They even waived the delivery fee! I will admit I was a nervous wreck until I actually saw the vehicle, but it was exactly what they advertised. The vehicle was very clean, in almost new condition, even the floor mats were covered in plastic. The tires and belts were in excellent condition as was the overall condition of the vehicle including the body, no dings, dents or major scratches. In fact I only found one scratch below the rear bumper. The only flaw I could find was the antenna was missing, but because of the new style antennas, I don’t think they realized it (the base part was there that looks like the Sirius antenna). I had it a week before noticing, and it was an easy 10.00 replacement part for the mast at the local auto parts store. I would highly recommend Cransh Auto Sales for buying a preowned vehicle. This was without a doubt the easiest vehicle purchase I have ever made! Their no-pressure approach, better than reasonable price, and honesty made this purchase go from a dreaded experience to a pleasure. Thank You Cransh and Ricky, you have made our daughter very happy (and us too). She now has a newer vehicle than we expected to be able to buy, with low miles, and that we feel will be dependable and safe and all for price that exceeded our expectations! The Wheelers
I had a decent experience buying my 2010 Hyundai Genesis from Vandergriff Hyundai in March 2010. However, I do feel like they were misleading in various instances. The first was that they claimed they would have to charge me freight because they car I wanted was in south texas. Luckily I had done my homework and knew it was just up the street in North Dallas. When I mentioned I had no problem spending the $6 in gas to give my business to them to purchase it, that fee went away pretty fast. The second instance I was lied to, was in the finance department. They plainly stated that they would sell me a prepaid maintenance program that would cover my scheduled maintenances up to 60,000 miles. Turns out when I went in for my 15k mile checkup and oil change, they told me that my plan only covered the oil change. So basically I prepaid oil changes. In no way would I have ever signed up for that had they not misrepresented what they were selling me. Left a very sour taste in my mouth after an otherwise pleasent experience. Needless to say, they lost my future business. I hope that $800 was worth losing a future customer to them. Their loss more than mine.
We had a good experience at Vandergriff. We were blowed away at the level of customer service provided by this dealership. Most dealerships want the sale and good riddance, usually it is all about one day and that is when you sign the paperwork. We feel they did their best to get our business, but attempted afterwards to let us know our relationship will be for the long term. We recommend going to see Stan Bennett. He is not a high pressure salesman, during our first few calls he said just let me know what you guys want to do. He did not bug us every day, he allowed us to decide. We appreciated his skills and knowledge, which was night and day from several other dealerships. We actually drove from north of Dallas to Arlington, passing 2 other dealerships. The Acura dealership closest to us, lost our business to Vandergriff. We have no reservations in recommending this dealership, go check out Stan before you make a final car decision. He also can sale used or new cars, one of few salesman certified to handle both types of purchases.