- Extra Phones:
Phone: (828) 684-7792
Phone: (828) 250-0996
Phone: (828) 684-0997
Phone: (828) 684-7790
Fax: (828) 684-7792
Worst company ever. We were told that the trash has to be by the road no later than 7 am. They NEVER come before 4 pm, and have picked up as late as 7 pm. That is if they pick it up at all.
If you have a choice of companies to use, run ... run as fast as you can away from Waste Pro.
They didn't pick up my garbage again this week. Pickup is Tuesday; I called early Wednesday morning and was told they would pick it up within 24 hours. I put it out again Wednesday and Thursday; they did not pick it up. Their phone mailbox is full and call wait times are ridiculous.
Never picked up the trash last week. We payed for a whole year at a time, and still have about 6 months left. Called to ask about it and the lady was super rude! She said we must not have had the trash out by 7am so it was our own fault. We put the trash out THE NIGHT BEFORE, but she kept insisting they hadn't missed us and that I must be mistaken. Our whole road still had trash sitting out on the side of the road, not just us. When asked about crediting the missed week to our account she flat out refused. Then she would not give her name. If I hadn't paid so far in advance I would not be using their service ever again.
When the pick up trash and garbage they do an excellent job. However, if they ever stop picking it up at your residence for whatever reason, you will continue to pay and still get no service. They drove right by a container they were told to empty and they left both it and the recycle blue bag.
This place charges for trash pick up, and then drives past or does not show up at all on week 4 on a consistant basis. Once we were even told one of the drivers was sick and it would be 2 weeks. We gave them numerous chances and today finally severed the tie. What a complete waste of time.