We purchased a top-of-the-line leather couch from Carolina Furniture on 12/202013, in fact, the most expensive couch in the store.
It has an electric recliner, so we were worried that the couch would not work when the power goes out. The salesman assured us that this model came with a backup battery.
It was delivered on 12/23, but the motor was broken on the right side, and the couch had no battery backup, as we were told. We asked them to take the couch back and bring one
that worked, but they would not.
On 12/26, a repairman came with a bunch of used parts. None of them fit, and he said he would have to order the part, and that it would be in about a week later.
After a week, we called the store and were told it would be SIX weeks. Again, we asked them to take the couch back or exchange, but they would not.
I had to go out of town for a family emergency and asked if the couch could be repaired before I left, as the part was in. They said "no, that is not our normal day in your town." So they rescheduled, then cancelled the rescheduled appointment because of "snow," though there was no snow on our roads, in the mountains.
When the repairman FINALLY came, he did not have the correct screws, and the plug for the motor was different. He cut the cord and rigged it to fit, then seemed surprised that it worked.
I am happy that the couch works now, but with the "adjustments" that were made to the parts, I don't know how long it will last.
This experience has been an utter nightmare, and I will certainly not buy anything from this store. They made promises and even lied about the features, and didn't stand behind their product at all.